Something is wrong but you don't know where
I analyze where people struggle using your product — then rank what to fix first by business impact.
What this means in practice
Something is wrong but you don't know where is applied through user evidence — interviews, task analysis, testing and data — not generic frameworks copied from consumer products.
The objective is measurable improvement: less friction, higher task success, better activation or retention — tied to specific flows and personas.
How I approach it
Engagements begin with the user problem and business metric at stake. Research, prototyping and validation produce design direction your team can implement with confidence.
Related content
Something is not working. Let's find out what.
A direct conversation about your product, the symptoms you see, and whether an investigation would be worth it. No pitch deck.